Refund policy

At Mano Home, we are committed to ensuring your complete satisfaction with your purchases.

Refund & Exchange Period

Customers may request a refund or exchange within 14 days from the date of receiving the order.

Product Condition

To be eligible for a refund or exchange, the product must:

  • Be unused and unworn.
  • Not have been washed or altered in any way.
  • Be in its original condition.
  • Include the original packaging and attached tags

Products that have been used, washed, damaged, or altered by the customer are not eligible for refund or exchange.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order. We will review the case and take the appropriate action to resolve the issue.

Refund & Exchange Shipping Costs

For refunds or exchanges resulting from a change of mind or choosing a different product/size, the customer is responsible for the applicable return and/or exchange shipping costs.

However, if the refund or exchange is due to a damaged, defective, or incorrect product received from Mano Home, Mano Home will cover the applicable shipping costs.

Refund Process


After receiving and inspecting the returned product, we will verify that it meets the refund requirements. If the refund is approved, the refund amount will be transferred electronically through a bank account, InstaPay, or an electronic wallet, according to the customer’s preferred available payment method and the applicable payment procedures.

How to Request a Refund or Exchange

To request a refund or exchange, please contact our customer service team and provide us with your order number and the reason for the refund or exchange request.

Mano Home reserves the right to reject any refund or exchange request that does not meet the terms and conditions outlined in this policy.